Exceptions: Dead on Arrival (DOA)^#

Dead on Arrival is a product^# you received from us and is not working, damaged or/and broken out-of-the-box upon delivery.

Please check your purchased products for any defects upon receiving your order, and Immediately report any DOA/defective product.
Please contact us** with your order number and detailed description of the problem within 48 hours from the time of delivery.
Please note that we may request photos and/or a video of the damaged or defective product prior to approving a return or exchange. If the issue was deemed by our team as DOA, further instructions will be emailed regarding the return or exchange with Return Authorization Number (RAN). You MUST return* the defective product within 4 days from the date of the RAN email. Defective/damaged product MUST be returned without any damage other than the reported one, clean as possible, without any e-Juice/e-Liquid, with all the originally included parts, and in its manufacturer’s original packaging.
* Return Shipping: Customer assumes all cost of shipping merchandise back to us, and we assume no responsibility for such in all cases. We will not be responsible for loss or damage during transit.
** Claims reported after 48 hours of delivery will be totally disregarded.

Replacement/Refund:
After the returned item is received by us, we will physically assess the item to verify the authenticity of the case that was reported to us. Once the reported defect is confirmed, we shall send you the replacement within 3 business days. The replacement will be the same model and colour of the defective item; however, if we are out of stock of the concerned product, we will refund the defective product minus paid shipping cost and taxes. In case you got the item with free shipping offer, the incurred shipping cost will still be deducted from the total amount of the refund.
In case the returned item was not shipped back to us within 4 days from the date of the RAN email OR we cannot verify the reported defect OR was returned with any damage other than the reported one, missing any of the originally included parts, and/or missing any of the manufacturer’s original packaging; then you will NOT be eligible for replacement or/and refund, even if a different defect was identified, and the returned item will be discarded, and in any case we cannot be held liable to any cost or/and damages.

# Applies only to: vape mods, vape tanks, vape atomizers, vape kits, chargers, glass bottles, graduated cylinders, and/or glass beakers. Does not apply to any product that was marked “AS IS”

Exceptions: Wrong Item Claims

Wrong Item is a product you received that is different than the product ordered from us as a result of an error on our part.

Please check your purchased products upon receiving your order, and Immediately report any wrong product.
Please contact us** with your order number and detailed description of the problem within 48 hours from the time of delivery.
Please note that we may request photos and/or a video of the damaged or defective product before approving a return or exchange. If the case is approved by our team, further instructions will be emailed regarding the return or exchange with a Return Authorization Number (RAN). You MUST return* the wrong product within 4 days from the date of the RAN email.
The concerned product MUST be returned brand new, unused, with all the originally included parts, and in all the manufacturer’s original packaging.
* Return Shipping: Customer assumes all costs of shipping merchandise back to us, and we assume no responsibility for such in all cases. We will not be responsible for loss or damage during transit.
** Claims reported after 48 hours of delivery will be disregarded.

Replacement/Refund:
After the returned item is received by us, we will physically assess the item to verify the authenticity of the case that was reported to us. Once the reported wrong item is verified to be sent as an error on our side, brand new, unused, with all the originally included parts, and in the entire manufacturer’s original packaging; we shall send you the replacement within 3 business days. The replacement will be the same model and colour originally ordered; however, if we are out of stock of the concerned product, we will refund the product.
In case the returned item was not shipped back to us within 4 days from the date of the RAN email OR was determined that it was not set as an error on our side (was the exact ordered product) OR was determined that it was used, damaged, missing parts, or/and missing any of its manufacturer’s original package; then you will NOT be eligible for replacement or/and refund, even if a different defect was identified, and the returned item will be discarded, and in any case we cannot be held liable to any cost or/and damages.

Exceptions: Missing Item Claims

Missing Item is a product that was ordered from us and was not delivered to you as a result of an error on our part.

Please check your purchased products upon receiving your order, and Immediately report any missing product.
Please contact us** with your order number and detailed description of the problem within 48 hours from the time of delivery.
Please note that we keep a record of items included in every package, and once your claim is verified and approved by our team; the missing product will be shipped to you free of any charges. However, in case we are out of stock of the concerned product, we will refund the product.
** Claims reported after 48 hours of delivery will be totally disregarded.

Failed Delivery

If there was an error in the shipping address you provided at the time of order payment completion, or/and if either you or the shipping carrier refused the packages for any reason, other than failure to prove age; there will be a return restocking fee, as stated below, shipping charges, and any additional cost charged by the shipping carrier to return the package to us that will be deducted from the total amount of your refund. If you received free shipping, the cost of shipping the package will be deducted too from the total amount of the refund.
In case the returned item was determined that it was used, damaged, missing parts, or/and missing any of its manufacturer’s original package; then you will NOT be eligible for any refund, and based on your choice, the returned item will be either discarded or shipped back to you at your own expense, and in any case we cannot be held liable to any cost or/and damages.

Return Restocking Fee:

• 10% for vape mods, vape tanks, vape atomizers, vape kits, chargers, accessories, replacement coils/heads, syringes, needles, coil building materials & tools, plastic bottles, vegetable glycerine, propylene glycol, isopropyl alcohol, and/or any other products not mentioned below in the next 3 points.
• 20% for lithium-ion batteries, glass bottles, graduated cylinders, stirring rods, and/or glass beakers.
• 25% for all concentrated flavours.
• 50% for all e-Juices/e-Liquids and/or nicotine base in domestic orders, unless custom or back-order item.
• 50% for all domestic orders returned by shipping carrier due to failure to verify customer’s age.
• 100% for all e-Juices/e-Liquids and/or nicotine bases in international orders.
• 100% for all custom and back-order items (specially ordered), items marked to be paid in advance.