Presently we ship within Canadian borders, most of the USA, and a few other countries but with limitations.

Shipping Services Interruption

Canada Post Delivery Time: Please note that on peak periods such as Christmas, an additional 2 business days may apply to the carrier posted time for domestic deliveries and double to triple the posted time for international deliveries.
For Canada Post services updates please click here.
For Canada Post services interruptions related to COVID-19 please click here.

We apologize for any inconvenience and wish you all safety & health.

Order Processing Time

Processing time for all orders is 1-3 business days, regardless if the order is for local pickup or to be shipped.
We reserve the right to additional processing time.

Shipping Times

All shipping and transit times are calculated in business days from the day the package is picked up by the carrier from our facility. Transit time can increase by one business day, if the carrier picks up the order after the cut-off time, thus one business day should be added to the carrier announced times.
We do not guarantee transit and delivery times. We recommend you check the carrier’s website for the most updated information.

Domestic customers can select from the shipping methods shown on the checkout page that are provided by Canada Post. On peak periods such as Christmas and extreme conditions such as storms, an additional 2 business days may apply to the carrier announced time.
To compare Canada Post services and check the delivery time click here.

Times shown in the above table can be changed at any time without our knowledge; thus, we recommend you check the carrier’s website for the most updated information.

International customers can select from the shipping methods shown on the checkout page that are provided by Canada Post.  On peak periods such as Christmas and extreme conditions such as storms the carrier announced time can be extended by double or triple.
To compare Canada Post services and check the delivery time click here.

Free Shipping

We offer Free shipping for orders within Canada that are above $99; after discounts and before any fees and/or taxes; and that weigh less than 3KG; unless otherwise advertised at the time of order payment completion.
Free shipping does not apply on gallons, bulk, and back-orders; any order that includes any of these products with “Free Shipping” chosen will be cancelled.

Shipping Confirmation

Shipping confirmation email means that the order is packaged and ready to leave our facility; however, it will be handed to the carrier on the following business day.

Tracking Information

Once the order is ready for pick-up by the shipping carrier, the order tracking number will be sent to the email address you specified on your account. Tracking information might not be updated until the package has reached the carrier’s local sorting facility, transit location, distribution hub, or post office.
Tracking information and delivery confirmation aren’t available for the following services; Small Packet™ and International Parcel™
Errors by or as a result of the shipping carrier are not our responsibility and should be resolved by contacting the carrier. However, we encourage you to contact us with your concerns, and we will be happy to help in any way we can.

Shipping Errors and Delays

While Canada Post offers reliable service, errors and delays may occur, especially at times of labour strikes, Christmas, and bad weather conditions. Errors and delays caused by or as a result of the shipping carrier are not our responsibility and should be resolved by contacting the carrier. However, we encourage you to contact us with your concern, and we will be happy to help in any way we can.

Shipping Costs

Customer assumes all costs related to shipping items.

Errors in Shipping Address

Please review your shipping address carefully when placing your order. Errors in the shipping address will cause returned orders. We will not reship the order until it is returned to us by the courier and the cost of reshipping is paid.

International Shipments

We ship to your location if shipping options show on the checkout page after you enter your address.

• You assume full responsibility for the order before the destination customs and local authorities.
• You acknowledge that once your order reaches the destination country the order will be considered as Delivered, regardless of the action taken by the destination customs and/or local authorities. Orders received, seized or confiscated by destination customs, border services, or local authorities are considered Delivered.
• You assume sole responsibility for paying and fulfilling any requirements, fees, or penalties imposed by the destination customs and local authorities.
• You acknowledge that in case the shipping carrier was instructed by the the destination customs and/or local authorities to return the order, and/or in case the shipping carrier returned the order for failure to deliver for any reason; you will assume all costs involving the return and that the concerned amount will be be deducted from any refund you may be entitled to based on our Returns & Warranty Policy.
• Tracking information and delivery confirmation aren’t available for the following services; Small Packet™ & International Parcel™

For information related to the international shipping confirmation email we send to our international customers click here.

PayPal Shipping Address

Please note that in case payment is done via PayPal, you MUST ensure that the given shipping address while placing your order is the same as the one you specified in PayPal while completing the transaction. In the event the shipping address confirmed by PayPal is different than the one you specified when placing your order, we will ship your order to the address confirmed by PayPal.

Please review our PayPal terms stated in our T&C.

Proof of Age

For delivery and/or pickup of any product on this website, in accordance with Canadian federal and provincial laws; Government-Issued photo identification is required, to show you are of legal age to use nicotine products and its delivery devices.

Local Pickup: Please present a Government-Issued photo identification that shows your age is over 19.
Shipping: All packages with legal age restrictions are shipped with Proof-of-Age service, and in case the shipping carrier was unable to verify your age; the carrier will ship the package back to us. In such case, a return restocking fee, shipping charges, and any additional cost charged by the shipping carrier to return the package to us will be deducted from the total amount of your refund. If you received free shipping, the cost of shipping the package will be deducted from the total amount of your refund.
If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show a Government-Issued photo identification to sign and receive the package.

Order Cancellation or Change

Please contact us as soon as possible if you like to cancel or change your order. Once a tracking number or carrier confirmation is issued for a package, it cannot be cancelled or changed.

Changes to our policy

If we decide to change our shipping policy, we will post those changes on this page. Policy changes will apply only to orders shipped after the date of the change.
This policy was last modified on Feb 20, 2024.

Terms and Conditions

This shipping policy is part of our T&C. Please also visit our Terms and Conditions page establishing the use, disclaimers, and limitations of liability governing the use of our website.